Privacy policy

This privacy policy applies to this website which is operated by Rabobank Australia Limited, as operator of RaboPlus under the domain name "www.raboplus.com.au" ("RaboPlus website").

The RaboPlus website is operated on behalf of the Rabobank Group. The information described in this privacy policy may be shared between members of the Rabobank Group.

This privacy policy may also apply to services offered by Rabobank Australia Ltd on websites hosted by third parties. If so, express reference to this privacy policy will be made on those websites.

Your personal information is important to us

Rabobank Australia Ltd is committed to protecting your privacy. Rabobank Australia Ltd appreciates that you are concerned about your privacy and the confidentiality and security of information we may collect about you online. This privacy policy explains how your personal information will be treated as you visit and interact with the RaboPlus website.

Rabobank Australia Ltd takes all reasonable steps to keep any information which we hold about you secure, and to keep this information up to date. Your information is stored on secure servers that are protected in controlled facilities.

Collecting information about you

Rabobank Australia Ltd will not collect or monitor any personal information about you without your consent. The only personal information we collect when you use this website is what you tell us about yourself, e.g. by subscribing to a newsletter or applying for an account on this site, and information about how you use our site.

When you apply online for a product or service from us, we may ask for your personal information in order to service your application. You are not obliged to provide us with this information, however, failure to do so may result in Rabobank Australia Ltd being unable to sell you products and/or provide certain services.

Advertising and tracking

Rabobank Australia Ltd may use third party advertising companies to collect statistical data and evaluate the effectiveness of our website advertising. No personal data will be collected in these instances.

Using and disclosing your personal information

We intend to use your information provided using this website for the following purposes only.

• To establish and administer your RaboPlus accounts
• To fulfil our obligation under any contract between you and Rabobank Australia Ltd 
• To provide you with information about products and services offered or distributed by Rabobank Australia Ltd or its related companies, or any organisation Rabobank Australia Ltd or its related companies is affiliated with or represents
• To ask for your opinion or comments about our products and/or services or those of related or affiliated companies
• To track general traffic patterns showing the usage of our website 

Please also note that in order to operate the website or deliver a service we may sometimes share your personal information with service providers.

We will not use or disclose any information about you provided using this website for other purposes without your consent, except for in exceptional cases such as if disclosure is required by laws or is necessary to protect the rights or property of Rabobank Australia Ltd, or any member of the public, or to lessen a serious threat to a person's health or safety.

Links to third party websites

Rabobank Australia Ltd provides links to websites outside of the RaboPlus domain. These links are provided for your convenience and you should be aware that the information security policies of these third party websites are not under the control of Rabobank Australia Ltd and we are not responsible for the conduct of companies linked to our website. 

Accessing your personal information

If at any time you want to know what information we hold about you, or wish to update your personal information, you can email us at info@raboplus.com.au. If you establish that any of your personal information is not accurate, complete and up-to-date, we must take reasonable steps to correct it.  You can contact Rabobank Australia Limited to make such a request or for any other reason relating to the privacy of your personal information by emailing us at info@raboplus.com.au.

Privacy policy updates

Our business will continue to evolve as we provide you with better and more customised services and a more effective website. Because of this, the privacy policy may change from time to time.
If you have any further queries relating to our privacy policy, you can email us at info@raboplus.com.au.
Date of issue: 23 May 2007